Operations Coordinator (Temporary with Permanent Potential)

We are seeking an organised, communicative, and energetic Operations Coordinator to join our client services team in London. This is a full time, temporary position that we hope to extend to permanently at the conclusion of the temporary period.

Company Overview

Founded in 2010, ESM Prep is an educational services company devoted to the holistic growth of students through mentorship during the US university preparation process. Today, ESM is part of Guidewell Education, a newly-formed, mission-driven company, representing a range of successful legacy brands in the education space. In London, our family of brands include both ESM and UES Education. Together, ESM prep and these brands provide a wide range of support to students including academic tutoring, college counselling, executive function coaching, and test preparation.

Job Description

The Operations Coordinator will work closely with our core administrative team in London to support our students, clients, and coworkers. This is a temporary position, approved for a six-month coverage of a teammate on parental leave, that we hope to extend to a permanent full-time role at the end of the temporary period. Duties will include:

• Liaising with clients and coworkers to identify the best-fit mentors for each new student, and overseeing the introductory client service process end-to-end
• Managing and supporting mentors in their training and teaching activities through regular check-ins 
• Contributing to effective client services through proactive communication, reporting, and database maintenance
• Supporting the daily operations of ESM Prep UK and UES Education by actively maintaining organisational tools and platforms 
• Maintaining and updating informational streams across company Operations, HR, and Finance structures
• Liaising with students, families, and schools to disseminate relevant information for courses and one-to-one prep (onboarding new families, arranging practice tests, coordinating school course dates, and more)
• Coordinating logistics for large events and school courses and trainings, in collaboration with teammates (sending invites, arranging schedules, securing venues, liaising for details in advance of the event)
• Generally supporting the needs of the business and our core administrative staff, but exemplifying initiative and flexibility on a daily basis.

Job Requirements

• Bachelor's degree‍
• Demonstrating core competencies around communication, thoughtfulness, initiative, and detail-orientation
• General technical capabilities and specific experience with Google Suite and CMS platforms
• Right to work in the UK
• Available to work at least three days per week from our office in Marylebone
• Reliable internet access

Compensation/Benefits

• Annual salary ranging from £35,000 - 38,000 
• Hybrid in-office/remote work 
• Pathway to full-time
• Phone stipend
• Access to company-sponsored health plan
• Employee discount program

Diversity and Inclusion

We believe that diversity and inclusion enrich education and drive success. We are committed to ensuring that all people who interact with ESM Prep–parents, students, staff, contractors, partners, vendors–are respected and valued holistically. We are committed to attracting and retaining students and staff from diverse cultures, backgrounds, and experiences because we believe that diversity fuels innovation and education to new heights.

The Legal Stuff

Applicants will be considered for the position on the basis of their qualifications and ability to perform the job for which they are applying. ESM Prep does not discriminate based on the basis of race, colour, genetics, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or status as a special disabled or other veteran.